Our Team can provide immediate assistance with the following:
- Order processing
- Progressing internet orders
- Parts pricing and world-wide availability, including discounted surplus parts. This service is also available via the Internet
- Estimated lead-times from the vendor, warehouse or shipping company
- Invoice queries
- Technical queries
- Backorder information on both proprietary and non BAE SYSTEMS parts, including provisioning assistance
- Service level information on shipping performance, backorder and progress, open invoices, buying history
- Order cancellation and fee incurred, if applicable
- Material Return Authorisation procedure and requirement
- Orders for customers on JetSpares and MACRO Power By The Hour (PBH) Programmes
- Loan orders including airframe, structural parts and Ground Support Equipment:
- Unit exchange, where unserviceable components may be forward exchanged via our European Logistics Centre;
- Free of Charge orders (discretionary)
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